Privacy Policy - Waterloo Skip Hire

At Waterloo Skip Hire, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Such as your name, address, phone number, and email address.
Usage Data: Information on how you use our services, including your interaction with our website and skip hire services.
Payment Information: Details necessary to process your transactions.
Communication Data: Records of your communications with us, including emails and phone calls.

How We Use Your Information

Your information is utilized in the following ways:

Service Provision: To provide and manage our skip hire services effectively.
Customer Support: To respond to your inquiries and provide assistance.
Transaction Processing: To manage payments and billing processes securely.
Improving Services: To enhance our services based on your feedback and usage patterns.
Marketing Communications: With your consent, to send you promotional materials and updates.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our services.
Legal Requirements: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage.
Regular security assessments and audits.
Access controls limiting data access to authorized personnel only.

Your Rights

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal information under certain conditions.
Restriction of Processing: You can request that we limit the processing of your data.
Data Portability: You can request to receive your data in a structured, commonly used format.

To exercise these rights, please contact us through the provided channels.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our services. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.

Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract.
Legal Obligation: Where processing is required to comply with the law.
Legitimate Interests: Where processing is necessary for our legitimate interests, provided it does not override your rights and freedoms.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and ensuring compliance with data protection laws.

Consent

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer.